SmartVox Features

Some of these may sound daunting, and we’re working on a better way to describe all these things, but here’s the list of included features so far:

• Call Announce
  • Caller information is read to you, giving you the option to decline the call. Great for forwarded calls.
• Call Conferencing
  • Schedule a conference call and invite people to call in.
• Call Continuity
  • Your system never stops working in the cloud, even if your office loses power or network connectivity.
• Call Forwarding
  • Forward calls to a third-party so you never miss any calls.
• Call Group
  • Calls can be sent to ring multiple extensions at once.
• Call Hold
  • Put a call on hold while you attend to tasks, place another call, or answer another call.
• Call Monitoring
  • Supervisors can listen in on calls for training or coaching purposes.
• Call Park
  • Transfer a call to a “parking lot” that can be retrieved from another phone.
• Call Pass
  • Transfer calls taken on your mobile device back to your desktop phone (or vice versa) without interruption.
• Call Queues
  • Be just like the big companies with a support (or other purpose) queue for your customers. Calls go in the queue until they can be answered.
• Call Screening
  • Know who’s calling you before you answer. Send to voicemail if you don’t want to answer.
• Call Tagging
  • Add a tag to the caller ID based on what number the caller dialed. Great for having one person perform multiple roles such as sales and support.
• Call Transfer
  • Transfer calls with or without alerting the calling party (blind or attended).
• Call Waiting
  • Get notified when someone is calling you while you are on the phone.
• Call Whispering
  • While monitoring a call, a supervisor or coach can “whisper” things that only the other SmartVox user can hear.  Great for training!
• Caller ID Block
  • Block your caller ID from being sent.
• Caller ID
  • Know who’s calling you before you answer.
• Cloud-Based PBX
  • Our system is always working in the cloud so you have no hardware to buy. No capital expenses!
• Desktop/Laptop Integration
  • Get the app and make your device another extension on your system.
• Do Not Disturb
  • Calls go directly to voicemail when you don’t want to be disturbed.
• Enhanced 911 (E911)
  • Provide an address for each phone number or each extension so that first responders know where to go in case of emergency.
• Follow Me
  • Calls can be forwarded to multiple numbers that will ring in sequence or all at once.
• Interactive Voice Response (IVR) Menus
  • “Press 1 for sales, or 2 for support” just like the big companies. Can also be used to provide access to phone system features while at remote locations.
• Local Number Portability (LNP)
  • Keep an existing number by porting it from your current provider.
• Local Numbers
  • Have a local presence in almost any area code in the country with additional numbers.
• Mobile Phone Integration
  • Get the app and make your device another extension on your system.
• Multiple Devices on One Extension
  • Share one extension among multiple devices. Great for remote/home users.
• Multiple Extensions on One Device
  • Configure one device with multiple extensions. Great for people who perform many roles.
• Multiple Numbers
  • Use multiple numbers to track marketing, provide custom services, or other ways for your customers to reach you.
• Music on Hold
  • Customers have the option of providing their own music or other custom recordings for “on hold” music.
• Never Miss a Call
  • Customize call routing and settings so that you never miss a call when you want to.
• Paging and Intercom
  • Page extensions to make announcements or use the intercom for two way, hands-free communications.
• Seven Digit Dialing
  • Set a default area code for your extension so you only have to dial seven digits.
• Simultaneous Ring
  • Configure as many phones as you want to ring at once when someone calls you. Even home phones, mobile phones, or third-party services.
• Tablet Integration
  • Get the app and make your device another extension on your system.
• Three-Way (or more) Calling
  • Have an impromptu conference call with three callers or more.
• Time of Day Routing
  • Great for companies with staff or offices in different time zones. Route calls based on time of day and never miss an opportunity to connect with your customers!
• Toll-Free Numbers
  • Offer your customers a way to reach you toll-free.
• User Portal
  • End-users can configure and manage their own settings, call recordings, and call history from a web page.
• Virtual Receptionist
  • Provides a “mini voice menu” customized for each extension. “Press 1 to connect to my cell phone, or 2 to try me at my house!”
• Voicemail Blasting
  • Send announcements to multiple voicemail boxes. Great for company announcements.
• Voicemail
  • Securely check your voicemail from your phone, a web browser, or remotely. Unavailable, busy, and temporary greetings to help you manage your communication.
• Voicemail to Email
  • Voicemails get sent to your email as a WAV or MP3 attachment so you get notified instantly when someone leaves you a message.
• Work From Anywhere
  • Stay connected whether at the office, the home, the hotel, the beach, or the golf course.

Whew!

Some of our features are not free.  They include:

• Call Recording
  • Inbound and outbound calls can be recorded always or on demand (subject to local, state, and federal regulations).
• Detailed Call Logs
  • Know exactly what calls were made and by whom. Great for offices that provide phone service to tenants.
• SmartPix™ Integration
  • Where available, the phone will display a picture of the calling party.
• Virtual Mailboxes
  • Use virtual email boxes to capture incoming calls or provide service that don’t require physical phones.