Yes, you need VoIP phones to use SmartVox service. VoIP phones look and act like normal desktop phones, but they connect to your office network, not the phone jacks. You may already have compatible VoIP phones from a previous installation, … Read More
FAQs
Do you provide residential service?
Not at this time. SmartVox is only for business use and we cannot provide residential service. We can put a “home office” phone at your house, but we cannot provide service to everyone on your street.
Do I need Internet service? What if it goes down?
Yes, you need Internet service from an Internet Service Provider (ISP) in order to use SmartVox VoIP services. We do not provide the Internet service – you have to get that from someone else. If your Internet service goes out, … Read More
What does “hosted” mean?
Hosted means that the phone we put on your desks use our servers in the cloud. This is the same thing that “hosting” a web site means. Other service options are available, most of which are generally custom solutions to … Read More
What is VoIP?
Voice over IP (VoIP) is a way to deliver voice communications over Internet Protocol (IP) networks, such as the Internet. It is sometimes also called IP telephony, Internet telephony, broadband telephony, or Internet phone service. VoIP is a stable, mature … Read More
What do the Buttons on my Phone do?
Do Not Disturb (DND) The DND button will tell all inbound calls that you are busy and do not wish to be disturbed. When activated, you will hear a long stutter dial tone when you place a call. DND causes … Read More
How do I transfer a call?
While on a call, press the XFER button. The original call will be placed on hold and you will hear a dialtone. Dial the extension or phone number that you wish to transfer the call to and press the DIAL … Read More
Creating Conference Calls
To create a conference call, dial the first party that you wish to speak to. Once you are on the phone with them, press the soft key labeled CONF. The first call will be placed on hold and the caller … Read More
How do I make a telephone call?
Your phone may have access to 2, 3, 4, or 5 digit “internal” dialing to reach another party by their internal extension. To call these other extensions, simply dial the extension number. Your phone will automatically dial once the correct … Read More
How do I answer a call?
When your phone rings, you can pick up the handset, press the speakerphone button, or use the headset button if you have an optional headset plugged into the phone’s headset jack. If your phone has multiple line or call presence … Read More