Why You Should Disable SIP ALG on SmartVox VoIP Service What is SIP ALG? SIP ALG (Session Initiation Protocol Application Layer Gateway) is a feature found in many routers that aims to assist with the traversal of NAT (Network Address … Read More
Phone
Can I move my phone somewhere else?
Yes, you can! Our SmartVox platform works from just about anywhere where you can plug your phone into power and plug it into network. Note that some phone models (namely the Cisco SPA525G2 and some Grandstream models) have wifi capabilities, … Read More
Setting up Wifi on Cisco SPA525G2
To set up wifi on the phone (note that this must be performed without a network cable plugged into the phone): Press Menu button (looks like a document with folded corner) Go to option 8, “Network Configuration” and press center … Read More
What are SIP Timers?
SIP Timers T1, B, and F are used to determine mainly how long it takes for the remote device to respond before the sender considers it a timeout. 32 seconds is a very common number to see for things for … Read More
Phone Manuals
PDF Manuals for each phone model are available directly from Cisco. … Read More
What do the Buttons on my Phone do?
Do Not Disturb (DND) The DND button will tell all inbound calls that you are busy and do not wish to be disturbed. When activated, you will hear a long stutter dial tone when you place a call. DND causes … Read More
How do I transfer a call?
While on a call, press the XFER button. The original call will be placed on hold and you will hear a dialtone. Dial the extension or phone number that you wish to transfer the call to and press the DIAL … Read More
Creating Conference Calls
To create a conference call, dial the first party that you wish to speak to. Once you are on the phone with them, press the soft key labeled CONF. The first call will be placed on hold and the caller … Read More
How do I make a telephone call?
Your phone may have access to 2, 3, 4, or 5 digit “internal” dialing to reach another party by their internal extension. To call these other extensions, simply dial the extension number. Your phone will automatically dial once the correct … Read More
How do I answer a call?
When your phone rings, you can pick up the handset, press the speakerphone button, or use the headset button if you have an optional headset plugged into the phone’s headset jack. If your phone has multiple line or call presence … Read More